Cancellations, Returns and Refunds

Under the Distance Selling Regulations, you have the right to cancel your order for any item(s) purchased as long as they are non-personalised products or not produced to your own specifications. The full details of which are as follows:

Cancellations

If you decide that you wish to cancel your order before you have received your purchase, you must contact us within 24 hours by e-mailing orders@urbanpie.co.uk. We will not accept any cancellations by phone. 
You must supply your full details including your account and purchase order information. 
Urban Pie Limited will refund all monies paid as soon as possible after the cancellation notice has been received, up to a maximum of 30 days.

Returns and Refunds

If you are not happy with your purchase(s) once received, under this non-personalised section then you should contact us within 7 days of receipt by e-mailing orders@urbanpie.co.uk.
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.

You must return unwanted goods if you cancel the contract with Urban Pie Limited, under the Distance Selling Regulations. You must take reasonable care to ensure that Urban Pie Limited receives the goods and the goods are not damaged in transit.
Failure to do so might result in a breach of your statutory duty to take reasonable care and Urban Pie Limited will have a right of action against you to withhold a refund.

All unwanted goods, following receipt of the cancellation notice should be returned to Urban Pie Limited within 30 days of the notice of cancellation.
The cost of returning goods to Urban Pie Limited belongs with you the customer. If you fail to return the goods, or send them back at the expense of Urban Pie Limited, we will then charge you the direct cost to us for the return; even if by then Urban Pie Limited have refunded you your money.

Failure to return the goods to Urban Pie Limited following the cancellation notice will result in you being in breach of you statutory duty as required by the contract.
Urban Pie Limited will refund all monies paid as soon as possible after the notice of cancellation has been received, even if the cancelled goods have not received back by Urban Pie Limited up to a maximum of 30 days.